Book Now

1300 DAY SPA   

dayspa etiquette

Spa Basics

Choosing treatments
Our spa team will be pleased to advise you to ensure you choose treatments specifically suited to your spa needs. Treatments may be combined to make unique spa experiences.
When to arrive
To enhance your spa experience, we encourage you to arrive 20 minutes prior to your treatment. This will allow time for you to complete a consultation form, and in some cases indulge yourself with one of our luxurious robes and a pair of spa slippers. Leave your cares at the door and unwind in our calming, therapeutic and relaxed tranquillity lounge. Giving yourself time prior to your treatment will help to optimise the overall effect of your visit to Stephanies® and completely re-balance your mind, body and spirit.
What happens if I am late?
Arriving late will simply limit the length of your treatment and therefore lessen your time spent with us. Treatments will always finish as scheduled in order to not delay and inconvenience the next client.
During your visit
On arrival our spa receptionist will greet you and ask you to complete a health and wellbeing form. For some of our therapies you will be required to change into a spa robe and slippers and we will provide a personal locker for your belongings. If your treatment does not require you to change please wear clothing that you are comfortable in. Please leave your valuables at home as Stephanies® cannot take responsibility for belongings left unattended in the spa. We provide:
• Robes, slippers and towels
• Private change rooms, toiletries, showers, lockers and hairdryers
• Seasonal fruit sorbet, herbal tea, and citrus infused water, signature refreshments
• Complimentary parking
Complimentary parking is provided for all Stephanies® guests in behind the spa and side car park near our gift shop.
Special requirements
Our team is happy to assist with any special requirements you may have. Please inform our spa reservations of any special dietary requirements, so you can properly experience the lifestyle benefits of our spa. Our beautiful surroundings are designed for you to relax and enjoy quiet time out. We ask that you please respect the peace and privacy of others by
ensuring mobile phones are turned off and by using a lowered voice.

Medical conditions
Please inform our spa receptionist and your spa therapist of any health concerns
that you may have when making your booking and when completing your health and
wellbeing form. Our expert therapists can correctly advise on special conditions.
We recommend that you wait until your second trimester to enjoy massage and
body therapies. There will be some spa therapies that you will not be able to
experience during your first trimester and throughout your pregnancy, however you
can relax and enjoy skin therapies and hand and foot therapies at any time during
your pregnancy. Please inform reception upon your time of booking regarding your
pregnancy. We are happy to advise you on suitable treatments for you during this
special time.
Cancellation policy
Cancellation or rescheduling of your appointment is free of charge if made 24
hours in advance. A credit card number is required at the time of booking to secure
your spa appointment. If you fail to show for your appointment without notice to
Stephanies® the total treatment cost will be charged.
Rates and payment of spa services
All rates and services are inclusive of GST and may be subject to change without
notice. The spa accepts cash and all major credit cards.
Privacy policy
Our beautiful surroundings are designed for you to relax and enjoy quiet time out.
We ask that you please respect the peace and privacy of others by ensuring mobile
phones are turned off and conversations are kept to a lowered tone.
Spa cuisine
A delicious lunch can be organised for you should you wish to enjoy spa cuisine
during your visit. Please choose from our Spa Cuisine menu prior to your treatment.
Orders must be placed 24 hours prior to your treatment for Stephanies® High Tea.

Vintage boutique - Exquisite gift collections
Our gifts have been selected with you in mind. For everything beautiful, treasured gifts for every home and for every taste and style. Our Vintage gift shop is bursting with gorgeous luxe candles, divine soaps, and aromatic bath and body products. French inspired
homeware collections, perfect jewellery, spa lifestyle and much more.
Twin suites
We offer specifically designed rooms for precious time out for two. Our twin suites are the perfect way to enjoy and experience our ultimate pampering with a special friend, relative or partner.
Gift cards
Give time out and wellbeing to your loved one. Stephanies® gift cards are unforgettable presents for friends, family, and colleagues. Whatever the occasion Stephanies® gift cards are beautifully boxed and guarantee to impress.
Conditions of use:
• Gift cards maybe redeemed at any Stephanies® spa locations. Please note: If using a gift card in a Stephanies® location other than where it was purchased, the gift card will revert back to a dollar amount
• You will be required to present your gift card on arrival to the spa
• Please ensure gift cards are used prior to expiry date
• If you do not keep an appointment the gift card will become void
• Gift cards are not redeemable in part or for cash
• Gift cards are non refundable
Stephanies® Spa Rewards
Stephanies® Spa Rewards program is designed to reward you for loyalty. Spa points are accumulated in any of our spa locations as a thank you for visiting Stephanies®. Please ask reception to join you to Stephanies® Spa Rewards.
Shop online
Stephanies® Vintage Spa offers a secure Internet mail ordering service providing safe and convenient product and gift card ordering. Please email or telephone us and we will be happy to assist. Stephanies® Vintage Spa reserves the right to amend these prices and
treatments at any time.

Contact Stephanies Ocean Spa